FAQs
Cooking Classes & Culinary Experiences
Most of our events are demonstration-style culinary experiences. Think of it as “dinner and a show”—our Chef prepares each course live, sharing professional secrets and flavors before serving the meal to you. While most are demonstrations, any hands-on classes (typically pastry) will be clearly noted in the description.
Currently, our events are designed for adults, and participants must be 19+. However, children aged 12 and older are welcome to attend our weekend pastry classes when accompanied by an adult. We do not offer specific kids’ classes at this time.
- Individual Bookings: You can receive a full refund or transfer to another event if you cancel at least 72 hours before the start time. Cancellations within 72 hours are non-refundable and cannot be moved.
- Group Bookings (4+ tickets): A one-week cancellation policy applies. Refunds or transfers are not available if cancelled less than one week prior.
Waitlists: If a class is sold out, we highly encourage you to join our waitlist, as we do occasionally receive cancellations.
We strive to be inclusive, but allergies cannot always be accommodated due to the set nature of the menus. Please contact us at least 72 hours in advance so our Chef can determine if modifications are possible.
Yes! All class participants receive 10% off any in-store shopping completed on the day of their event.
Gourmet Gift Baskets & Boxes
For single, pre-curated items, you can order directly through our online collection. If you require a customized basket, multiple units, or specific delivery arrangements, please call us at 604-939-6200 or email us to discuss the details.
Absolutely. You can select items in-store or browse online. If browsing online, simply send us a screenshot of your cart (without checking out), and we will select the perfect basket or box to fit your items. Please allow 24 hours for us to prepare your selection.
- Gift Baskets: These are elegant, open arrangements best suited for local pickup or delivery within the Lower Mainland. We do not ship baskets via mail.
- Gift Boxes: These are a simple, convenient, and “shipper-friendly” alternative designed to be sent safely across Canada.
While we typically do not discount multiple basket orders due to the high level of curation and labor involved, we will consider discounts for orders of at least 12 identical baskets with a minimum total of $1,000, provided they are booked with a deposit at least two weeks in advance.
Refunds & Return Policy
No. For safety and quality reasons, we do not offer refunds or returns on any food items.
We offer a 30-day return policy for unused, unworn items in their original packaging with tags and a receipt. Please note that all sale items and gift cards are non-refundable.
Please inspect your order immediately. If there is any damage, email info@edenwestgourmet.ca as soon as possible with your order number and a photo of the item’s condition so we can evaluate a solution.
Shipping, Delivery & Local Pickup
- British Columbia: Shipping is FREE for orders over $75 (before taxes).
- Rest of Canada: We offer a $15 flat rate for orders over $75.
- Orders under $75: The best available shipping rate will be calculated at checkout.
We process all orders within 48 hours, excluding Sundays, Mondays, and holidays. Once shipped, transit typically takes 1–2 days within Greater Vancouver and 3–7 days for the rest of Canada. You will receive a tracking number via email once your order is on its way.
Choose “local pickup” at checkout to skip shipping fees. Your order will be ready within 24 hours. Please pick up your items within 7 days; otherwise, the order will be cancelled, and the items will be returned to our stock.
Looking for something else?
Stop by our Port Moody location at 96 Kyle Street or contact us at any time. We’re here to help you on your delicious journey!