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Cooking Classes FAQs

 

Will I be preparing my own food?

Our classes are demonstration type of events. The chef will be cooking and teaching how all the food is made before serving it to you. Limited hands on classes will be indicated (usually pastry classes). 

Do I need one ticket per person?

Yes, our class prices are always per person. 

I have a credit or a gift certificate, how can use it toward a class?

Give us a call or visit us to register. We will need your name to find your credit or gift certificate number. If your credit doesn’t cover the cost of the class you’re registering for, you can pay the difference by credit card over the phone, or by cash and debit in store.

Are the events kids friendly?

Our events are designed for adults to attend, every participants must be 19+. We do offer kids classes during school breaks.

However, you could come with a child who is 12 years old or older and accompanied by an adult for our pastry classes (daytime on weekends).

Call us to confirm before booking for a child.

How are we seating? 

All of our tables are seating 2 persons per table. When a class is full, tables will be put together in seating of 4.

If you are coming as a single, couple or group of 3, you will be seated with other participants. Tables can be placed differently if you have a group booking. 

Can I reserve my seat?

No, sorry. Seating is first come first served! We open our seating room 15 min prior to the event start.

Do you have a waitlist for sold out events?

Yes we do! We highly encourage you to leave us your name and phone number if you are looking at an event already sold out, as we may get cancelations!

Can we shop during the class?

Yes! As usual, we do offer 10% off towards any shopping done the day of the class.

How much food is serve?

Usually, 3 courses are being served in an event, unless otherwise noted, or specialty class (such as Sourdough, pastry classes, technical classes). Portions may not be full portions each, but enough to fill you up by the end of the class, so come hungry!

Can I take home leftovers?

Sorry, no. Except for pastry classes when indicated.

What if I have food allergies?

Please talk to us before registering. Food allergies can not always be accommodated. Our Chef will be able to decide whether or not modifications can be made, if you give us at least 72 hours notice. 

If I cancel will I get a refund?

You can request a full refund or to move to another event, when cancelling 72 hours prior event starts. Any cancellation within 72 hours will not be refunded and we can not move you to another event or issue a credit. No exceptions. However, you can send someone in your place. 

What happens if there aren't enough participants for the event?

We do require a minimum of participants for an event to run. As we do receive often last minute bookings, we reserve ourselves the right to wait up to 48hrs prior to cancel an event, in which case, every registered guests will be notified by phone and email. Options to be refunded or transferred to another event will be offered.

Can I book a group?

Yes! You can book as many tickets as they're available. Please note that if you are booking more than 4 tickets for one event, a 1 week cancellation policy applies rather than the usual 72 hours. If you are cancelling your group less than a week prior to the class, you will not be refunded and we can not move you to another event or issue a credit. But you send others in your place.

If some guests in your group (to a max of 4 guests) can not make it to the event, individual cancelation policy applies (72 hours prior).

If you are looking to book a group of 10 or more, please read about our private party service!

 

 

To acknowledge…

Attending any sorts of social event presents a risk of contracting Covid-19, that you are willing to take when you come for our cooking classes. You will be asked to sign a waiver upon entering the store, include your contact information, certify that you are in good health and agree to accept the risks without holding Eden West Gourmet responsible.