Gift Basket & Gift Boxes FAQ

Interested in ordering a beautiful and unique gourmet gift basket? You are at the right place! Eden West Gourmet has been the supplier of amazing baskets for all foodies since 2006!

 

The BC Locavore collection

Following the previous holiday season success, we have brought back a collection of gift baskets filled entirely with Canadian products all made in British Columbia, most from the Vancouver area!
Ordering a Locavore basket not only support local businesses, but also increase your chances of products availability when placing a large basket order; made locally means less delays on ordering and getting the products, plus less carbon footprint in getting them to us!

 

See the locavore collection here.

 

 

Gift Baskets for everyone

The best gourmet gifts for any occasion! Either choose one of the basket in our collection, or let us create a one of a kind customize basket! 

 

Contact us for more details and to customize your order.

See the collection of ready to go baskets.

See more gift ideas 



Gift Boxes

Want to ship a custom gift? Or just an cheaper, easier to carry alternative to gift baskets?

You can build your own Gift Box! Start here!

Order a Gift Box that's all ready to go here!

Our Gift Boxes are perfect for shipping your foodie gift across the country or for cheaper, easier to transport alternative to gift baskets, as you can either pick them up from our store or arrange for local delivery.

 

Feel free to contact us for a multiple Gift Box order.

 

 

 

Basket and Box ordering FAQ:

What is the process for ordering a gift basket or box? 

You can order 1 basket or box directly from our online collection, if it is available and you can pick up from our store.

If you need; a customized basket or box, to order several, or require delivery, the best is to give us a call directly at 604-939-6200 as we can ask you all the necessary details at once!

If you just want to inquire about a possible order, you can also send us an e-mail.

 

What information do you need for a gift basket or box order?

We need to know your budget, a general idea of what you would like included, if you want a bottle of wine or other drink to be added, a date of pick up and will require credit card information to process the order.

 

Can I pick my own product for a gift basket or box?

Yes you can! Pick them in store or online (send us a screenshot of your cart without proceeding to check out) and we will pick the basket that suits best your selection! Please allow one day for us to prepare it.

 

Can you arrange delivery?

Yes we can! We use a local delivery company for our deliveries in the lower mainland. We can provide a quote if you give us an address (please provide an exact address, not just a city).

If you want to book the delivery, we will need: the recipient’s name, telephone number, address with details (apartment number, buzzer code etc…), the date of requested delivery (delivery window is 10am to 6pm, Monday to Friday, cheapest rate with more lead time and flexibility, additional charge for rush). Please make sure someone will be available to receive the basket. 

 

Can you ship a gift basket?

No we do not ship gift baskets, but we do ship gift boxes all across Canada! You can even create your own here! See ideas of gift boxes and learn more here.

We offer free shipping in BC and $15 flat rate shipping anywhere in Canada. Please read our shipping policy here for all details and conditions.

 

Can I include products from outside your store in a basket?

We can include a drink from outside. We can supply that drink with a surcharge applied, or you can drop it off at the store for us to include. We also allow one promotional items from your company per basket at no extra charge. Please drop off any items to include at least 24 hours prior to requested date of pick up. 

If you want to include items that are not a drink or a branded item, we will charge an extra fee (depending on how many products).

 

Do you offer discount for repeat customers?

We do have a VIP program for repeat customers, see details here. This program applies to regular order of single baskets (perfect program for realtors!).

 

 

Ordering for the holiday season

Take advantage of ordering your baskets early!

Although we will take any order, any time, we encourage you to place your gift basket or box order as early as possible to take advantage of:

  • Guaranteed availability: ordering early allows us time to source all the products on time for your order
  • Guaranteed local delivery or shipping for your preferred date: get ahead of the game and we will source couriers for your order to be delivered on time

If you're thinking of placing an order for 3 or more baskets to be ready and delivered between Nov 12th and Dec 24th, please contact us now to start the conversation! Give us a call at 604-939-6200 or send us an email.

 

At EWG, we take extra pride in offering you the best service and curated products for a exceptional gift.

Preparing an order for multiple baskets takes time and extra care. Our team will dedicate time for the fulfillment of your order, to prepare samples, order products and supplies, wrap and decorate baskets, and coordinate delivery or shipping. Because it is a lengthy process, we usually do not offer a discount on multiple baskets order. 

We will consider offering a discount on your orders with the following conditions:

- You are ordering a min of 12 gift baskets or boxes that are all the same

- You are flexible with our suggestions for the products to be included (some products have better availability)

- The order is placed and deposit is paid at least 2 weeks before requested completed date

- The total order is a minimum $1,000.

 

Thank you for your understanding!