Gift Basket FAQ
Interested in ordering a beautiful and unique gourmet gift basket? You are at the right place! Eden West Gourmet has been the supplier of amazing baskets for all foodies since 2006!
The BC Locavore collection
Following the previous holiday season success, we have brought back a collection of gift baskets filled entirely with Canadian products all made in British Columbia, most from the Vancouver area!
Ordering a Locavore basket not only support local businesses, but also increase your chances of products availability when placing a large basket order; made locally means less delays on ordering and getting the products, plus less carbon footprint in getting them to us!
Gift Baskets for everyone
The best gourmet gifts for any occasion! Either choose one of the basket in our collection, or let us create a one of a kind customize basket!
Gift Boxes to ship
Feel free to contact us for an order or start your own box here.
Basket ordering FAQ:
What is the process for ordering a gift basket?
You can order 1 basket directly from our online collection, if it is available and you can pick up from our store.
If you need; a customized basket, to order several, or require delivery, the best is to give us a call directly at 604-939-6200 as we can ask you all the necessary details at once!
If you just want to inquire about a possible order, you can also send us an e-mail.
What information do you need for a basket order?
We need to know your budget, a general idea of what you would like included, if you want a bottle of wine or other drink to be added, a date of pick up and will require credit card information to process the order.
Can I pick my own product for a basket?
Yes you can! Pick them in store or online (send us a screenshot of your cart without proceeding to check out) and we will pick the basket that suits best your selection! Please allow one day for us to prepare it.
Can you arrange delivery?
Yes we can! We use a local delivery company for our deliveries in the lower mainland. We can provide a quote if you give us an address (please provide an exact address, not just a city).
If you want to book the delivery, we will need: the recipient’s name, telephone number, address with details (apartment number, buzzer code etc…), the date of requested delivery (delivery window is 10am to 6pm, additional charge for rush). Please make sure someone will be available to receive the basket.
Can you ship a gift basket?
It is possible. Keep in mind that we can not guarantee that it will arrive exactly how we sent it! We can ship them by wrapping them in a box. There will be packing and shipping fees added to your order, based on size, weight and urgency.
A more convenient gift to ship is one of our "Mail or Go Gift Box"! You can even create your own! See ideas here.
Can I include products from outside your store in a basket?
We can include a drink from outside. We can supply that drink with a surcharge applied, or you can drop it off at the store for us to include. We also allow one promotional items from your company per basket at no extra charge. Please drop off any items to include at least 24 hours prior to requested date of pick up.
If you want to include items that are not a drink or a branded item, we will charge an extra fee (depending on how many products).
Do you offer discount for repeat customers?
We do have a VIP program for repeat customers, see details here. This program applies to regular order of single baskets (perfect program for realtors!).
Ordering for the holiday season
Take advantage of ordering your baskets early!
Place your basket order by November 30th to take advantage of:
- Guaranteed availability for December: ordering early allows us time to source all the products on time for your order
- Guaranteed local delivery or shipping for your preferred date: get ahead of the game and we will source couriers for your order to be delivered on time
If you're thinking of placing an order for 3 or more baskets to be ready and delivered between Nov 12th and Dec 24th, please contact us now to start the conversation! Give us a call at 604-939-6200 or send us an email.
At EWG, we take extra pride in offering you the best service and curated products for a exceptional gift.
Preparing an order for multiple baskets takes time and extra care. Our team will dedicate time for the fulfillment of your order, to prepare samples, order products and supplies, wrap and decorate baskets, and coordinate delivery. Because it is a lengthy process, we usually do not offer a discount on multiple baskets order. Thank you for your understanding!